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Octo

Credits & Billing

Credits are the billing unit in Octo — consumed by LLM calls, voice minutes, and other platform usage. Credits are shared at the instance level.

Key concepts

Section titled “Key concepts”
TermDefinition
CreditThe billing unit consumed by platform usage
BalanceYour current available credits
Auto-rechargeAutomatic credit purchase when your balance drops below a threshold
Credit recordA historical entry showing credits purchased, remaining, and expiry

Credits overview

Section titled “Credits overview”

The credits page shows:

  • Current balance — your available credits
  • Auto-recharge status — active, paused, or off
  • Credit history — a table of all credit records with starting credits, remaining, issued date, expiry, amount paid, and status

If your balance is low, a warning appears. If credits reach zero, voice calls are blocked until you top up.

Buy credits

Section titled “Buy credits”
  1. Navigate to Credits.
  2. Click Buy Credits.
  3. Select a credit package (each shows price, credit amount, and validity period).
  4. Optionally check Save this payment method for auto-recharge.
  5. Click Continue to checkout.
  6. Complete payment in the secure payment form.
  7. Credits are added to your balance immediately after confirmation.

The checkout step is handled through the configured payment provider. If the checkout is canceled or fails, return to Credits and confirm the credit history before retrying.

Set up auto-recharge

Section titled “Set up auto-recharge”

Auto-recharge automatically purchases credits when your balance drops below a threshold, keeping voice calls uninterrupted.

  1. Navigate to Credits.
  2. Click Auto-Recharge.
  3. Check Enable low-balance auto-recharge.
  4. Select a recharge package — the credit amount to purchase each time.
  5. Select a threshold — the balance percentage that triggers a recharge (10%, 20%, 25%, 50%, or 75%).
  6. Click Save Settings.

The page shows exactly when auto-recharge will trigger based on your settings.

FAQ

Section titled “FAQ”

Where do I see what’s consuming my credits? Go to Usage for a detailed breakdown by space, workflow, and time period.

Can I get a refund on purchased credits? Raise a support request for billing inquiries.

What happens when credits expire? Expired credits are no longer available. Purchase new credits or enable auto-recharge to maintain your balance.

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